FAQ

What are your standard delivery times?

Please allow 4-6 weeks for delivery of customized albums. Usually we can ship sooner than this, but depending on our schedule, and any custom embroidery you may need, the wait time may be longer. Please call us if you have any questions about our current work load. Also, always expect longer delays at Christmas or Graduation times, as these our busiest seasons.

Some special order items, such as our oversize scrapbooks are occasionally on back order. When they are on long back order we remove the purchase button from the site and place it back on when we have them in stock again. Some large items can be drop shipped to save on shipping, allowing us to issue you a partial refund on shipping.

After your package has been shipped, you should receive an automatic email with the tracking number, so please watch your spam filter in case it is sent there…which happens a lot.

Please feel free to email us if you are wondering about your ordered items.

How much is Embroidery?

See our custom embroidery.

What fonts do you currently offer?

See our font’s page.

How do returns and refunds work?

If a non-customized item you ordered is not what you needed, we can refund your purchase price, minus a 20% restocking fee and the shipping fee, as long as it is returned to us in the original condition within a reasonable amount of time and as long as we still carry that item for sale. Discontinued items are not refunded. Please send us an email first.

We do not accept back customized albums unless they are defective or damaged in shipping, and we will replace them with a new album as quickly as possible. Please email us if there is any issue though, and we will try to resolve it as best as possible. No refunds on albums that have embroidery work unless it was our error. This is due to the fact that we send a “proof” photo of any embroidery work we are planning so you can check spelling, fonts, layout before we stitch. For this purpose, we request a working email address so we can send computer sketches as a embroidery “proof” photo. 99.9% of the time mistakes are corrected before a stitch is ever set.

Please, feel free to email us with any questions you have that we were unable to answer in the FAQ.

© 2016 Album Art & Accessories | All Rights Reserved